Frequently Asked Questions

COVID-19 FAQS

Hi Everyone,

It’s been an interesting few weeks to say the least. Just like you and everyone else in the world, we’re trying to figure out the best path forward. We take the health of our customers and our team very seriously and wanted to give you some insight as to how we're dealing with COVID-19. Most of our staff is working remotely and we're keeping our fulfillment team to a bare minimum. We're following all guidelines issued by the CDC, and taking extra precautionary measures to ensure everyone in our warehouse is protected. 

As of now, our online store is open and we're shipping orders with no delay. We’re closely monitoring the situation and will notify you if anything changes. 

We absolutely adore our Valfré community and we want to THANK YOU for your support throughout the years.

We’re all in this together, stay safe everyone!

xo,

Valfré

 
Are you still accepting online orders? Yes! Our online store is open 24/7 

Will there be shipping delays? No! Everything ordered will be shipped out on time
Can I have more time to send back my return? Yes! We're extending our return policy from 30 days to 60 days until further notice.
How can I stay updated on the COVID-19 changes with Valfré? Follow @valfre on instagram to stay in the know. We will also be updating our website frequently with any changes due to COVID-19. 

 

PAYMENTS, ORDERS AND DISCOUNTS

What payment options do you accept? ​

We currently accept Visa, Paypal, Mastercard, American Express, and Amazon Pay and Affirm.  

Why aren’t discount codes, referral codes or loyalty points working?

Discount codes, referral codes, and loyalty points will be disabled during major sales events. However, these will be reactivated once the sale is over. All prices shown on the site are as is.

Can I get a price adjustment if I purchased before a new sale?  

There will be no price adjustments for any items that go on sale at a later date. No Exceptions! 

How do I cancel my order?

We are unable to cancel or adjust orders during our Black Friday / Cyber Monday Sale due to high volumes. All Sales Are Final During Black Friday / Cyber Monday. If you have any questions please contact cs@valfre.com.

How do I adjust my order? ​

​If you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! If your package has already shipped, we can no longer amend the order.

I purchased an item that was on back ​order - What now?

If your order contains backorder items, please note that we will hold the entire order until the items are available. The following items are currently on backorder. If you would like to cancel the backorder item email cs@valfre.com. 

If you have any questions, please contact our customer service department at cs@valfre.com

Do you offer gift cards?

You can purchase a gift card here.

DELIVERY 

Why hasn't my order shipped yet? 

Orders typically ship within 1-3 days. Orders with Print on Demand items typically ship within 5-7 buisness days. If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder! ​​

​How long will it take to receive my order? ​

Domestic shipping usually takes 2-7 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 2 – 30 days. Please see shipping details on the checkout page.

How do I track my order?

​Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.

Will my package be charged additional import or custom charges for international shipping?

Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS. 

What do I do if my order is missing?

For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact cs@valfre.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.

GENERAL

​​I would like to buy something but you appear to be out of stock - will you be restocking?

It varies. Some items always make a comeback while some do not. Usually items that will be restocked are available on the site for backorder. ​​The delivery date will be stated on each product page.

I would love to collaborate with you, are you looking for models?

Please send any introductions to cs@valfre.com, along with your portfolio.

Does Valfré do commissions or custom artwork?

Not at this time.

Do I need permission to get a tattoo using Valfré's artwork?

No

Legal Disclosure 

Valfré LLC reserves the rights to amend the content of this site and our policies at any time. Valfré LLC reserves the right to cancel any order at any time.