Orders typically ship within 1-3 business days but delays can happen during the holiday season (November-December).

If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder!

Domestic shipping usually takes 3-10 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 3 – 30 days. Please see shipping details on the checkout page. Limited and Timed Edition Prints will take around 4 weeks to ship + transit time.

​Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.

Certain countries charge customs fee depending on the value of the goods in the package. Please note that customers are responsible for all taxes and duties and we do not accept returns unless the goods show up damaged.

Please contact cs@valfre.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us. For international shipments, contact your local post office first and ask if they are holding the package for you due to customs and duties charges.