Frequently Asked Questions

PAYMENTS, ORDERS AND DISCOUNTS

What payment options do you accept? ​

We currently accept most major credit cards, Paypal, Amazon Pay and ViaBill.

Why aren’t discount codes, referral codes or loyalty points working?

Discount codes, referral codes, and loyalty points will be disabled during major sales events. However, these will be reactivated once the sale is over. All prices shown on the site are as is.

Can I get a price adjustment if I purchased before a new sale?  

There will be no price adjustments for any items that go on sale at a later date. Sorry but there are no exceptions.

How do I cancel my order?

Please contact us at cs@valfre.com. If your order hasn't been shipped then we can cancel the order right away. Please keep in mind that we are unable to cancel or adjust orders during major sales events due to high volumes. All Sales Are Final During Sales. If you have any questions please contact cs@valfre.com.

How do I adjust my order? ​

​If you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! If your package has already shipped, we can no longer amend the order.

I purchased an item that was on backorder - What now?

If your order contains backorder items, please note that we will hold the entire order until the items are available. The following items are currently on backorder. If you would like to cancel the backorder item email cs@valfre.com. 

If you have any questions, please contact our customer service department at cs@valfre.com

Do you offer gift cards?

You can purchase a gift card here.

DELIVERY 

Why hasn't my order shipped yet? 

Orders typically ship within 1-3 days. Orders with Print on Demand items typically ship within 5-10 business days.  ​​

​How long will it take to receive my order? ​

Domestic shipping usually takes 3-10 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 2 – 30 days. Please see shipping details on the checkout page.

How do I track my order?

​Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.

Will my package be charged additional import or custom charges for international shipping?

Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS. 

What do I do if my order is missing?

For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact cs@valfre.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.

GENERAL

​​I would like to buy something but you appear to be out of stock - will you be restocking?

It varies. Some items always make a comeback while others do not. Usually items that will be restocked are available on the site for backorder. ​​The delivery date will be stated on each product page.

I would love to collaborate with you, are you looking for models?

Please send any introductions to cs@valfre.com, along with your portfolio.

Does Valfré do commissions or custom artwork?

Not at this time.

Do I need permission to get a tattoo using Valfré's artwork?

No

Legal Disclosure 

Valfré LLC reserves the rights to amend the content of this site and our policies at any time. Valfré LLC reserves the right to cancel any order at any time.