I would like to buy something but you appear to be out of stock - will you be restocking?
It varies. Some items always make a comeback, while others won't be restocked once they're sold out. Feel free to send us an email asking for clarification. Usually items that will be restocked are available for backorder.
I would love to collaborate with you, are you looking for models?
Please send any introductions to firstname.lastname@example.org, along with your portfolio.
Does Valfré do commissions or custom artwork?
Not at this time.
What payment options do you accept?
We currently accept Visa, Mastercard, American Express, Paypal, Google Pay and Amazon.
I'm unsure about what size I should get, what should I do?
You can take a look at our size chart here. Occasionally, some items may specify a recommendation to size up or down in the product description. If you're still unsure on what size you should order, send us a message through our live chat or email us at email@example.com and we'll be happy to help you out!
How do I cancel my order?
Let us know within 6 hours of placing the order. You will receive a confirmation email regarding the refund. Please allow a few days for the refund to show up on your bank statement. If the package has already been shipped out then we will be unable to cancel the order and will need to process this as a return if you still wish to do so.
If an order is placed during a sale, we are unable to cancel orders due to inventory constraints. All sale orders are final.
I made an order and now I need to adjust it, can I do that?
If you ordered a wrong size, inputted the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll adjust it for you! If your package has already shipped out, we can no longer amend the order.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Please allow at least 48 hours for the tracking to update.
I purchased an item that was on back order - what now?
We ship out back orders as soon as they are back in stock. You can find the back in stock date on the product page.
If you ordered a combination of items that are in stock and back ordered, let us know if you want everything to be shipped out together, or if you want the in stock items to ship out now and the back order items later.
Why hasn't my order shipped yet? When will it ship?
Orders are fulfilled Monday - Friday. Your order will ship within 1-3 days since you placed the order. If an order was placed during a sale, there can be a delay in shipment due to high amount of orders. If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder!
How long will it take to receive my order?
Domestic shipping usually takes 1-10 days to receive.
International shipments take roughly 7-30 days to receive.
Will my package be charged additional import or custom charges for international shipping?
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
What do I do if my order is missing?
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs. Otherwise, contact us as soon as possible with your order number if your tracking indicates your package has been delivered but you haven't received it.