Frequently Asked Questions
What payment options do you accept?
We currently accept most major credit cards & PayPal.
How do I cancel my order?
Please contact us at email@example.com. If your order hasn't been picked/packed then we can cancel the order right away. Please keep in mind that we are unable to cancel or adjust orders during major sales events due to high volumes. All Sales Are Final unless in the rare event that your order arrives damaged. If you have any questions please contact firstname.lastname@example.org.
How do I adjust my order?
Please contact us at email@example.com. If your order hasn't been picked/packed then we can cancel the order right away.
What's your return policy?
Due to the limited edition nature of our products, all sales are final and do not accept returns unless in the rare event that your order arrives damaged. Please email us at firstname.lastname@example.org if you have any issues.
Why hasn't my order shipped yet?
Orders typically ship within 1-3 business days but delays can happen during the holiday season (November-December).
If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder!
How long will it take to receive my order?
Domestic shipping usually takes 3-10 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 3 – 30 days. Please see shipping details on the checkout page. Limited and Timed Edition Prints will take around 4 weeks to ship + transit time.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.
Will my package be charged additional import or custom charges for international shipping?
Certain countries charge customs fee depending on the value of the goods in the package. Please note that customers are responsible for all taxes and duties and we do not accept returns unless the goods show up damaged.
What do I do if my order is missing?
Please contact email@example.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us. For international shipments, contact your local post office first and ask if they are holding the package for you due to customs and duties charges.
I would like to buy something but you appear to be out of stock - will you be restocking?
All items on the site are limited edition and will not be brought back in stock.
Does Valfré do commissions or custom artwork?
Ilse’s books are currently closed but you can always send requests to us at firstname.lastname@example.org for future consideration.
Do I need permission to get a tattoo using Valfré's artwork?
Valfré LLC reserves the rights to amend the content of this site and our policies at any time. Valfré LLC reserves the right to cancel any order at any time. © 2023 Valfre LLC