Frequently Asked Questions
What payment options do you accept?
We currently accept most major credit cards & PayPal.
How do I cancel my order?
Please contact us at email@example.com. If your order hasn't been picked/packed then we can cancel the order right away. Please keep in mind that we are unable to cancel or adjust orders during major sales events due to high volumes. All Sales Are Final During our Black Friday/ Cyber Monday Sale. If you have any questions please contact firstname.lastname@example.org.
How do I adjust my order?
Do you offer gift cards?
You can purchase a gift card here.
What's your return policy?
All sales are final, we do not accept returns
Why hasn't my order shipped yet?
Orders typically ship within 1-3 business days but delays can happen during the holiday season (November-December).
If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder!
How long will it take to receive my order?
Domestic shipping usually takes 3-10 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 2 – 30 days. Please see shipping details on the checkout page.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.
Will my package be charged additional import or custom charges for international shipping?
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
What do I do if my order is missing?
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs. Otherwise, contact email@example.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.
I would like to buy something but you appear to be out of stock - will you be restocking?
Most items that you see are limited edition and will not be brought back to stock
Does Valfré do commissions or custom artwork?
Not at this time.
Do I need permission to get a tattoo using Valfré's artwork?
Valfré LLC reserves the rights to amend the content of this site and our policies at any time. Valfré LLC reserves the right to cancel any order at any time.